Refund policy

Refund & Return Policy

Thank you for shopping with us! We want you to love your purchase, so we stand behind the quality of our products. Since our items are shipped internationally, we do not accept product returns back to our warehouse. However, we do provide refunds or replacements in eligible cases.

✅ Refunds & Replacements

We will gladly send a replacement or issue a refund if:

• The item arrives damaged, defective, or not as described.
• You receive the wrong item.
• Your order does not arrive within the guaranteed delivery timeframe.

To request a refund or replacement, please contact us at support@krenci.com within 7 days of delivery and include:

• Your order number
• Clear photos/videos showing the issue

Once approved, we’ll process your refund or send a replacement at no extra cost to you.

⚖️ Partial Refunds

In certain cases, if the issue is minor and you wish to keep the item, we may offer a partial refund instead of a replacement.

❌ Non-Refundable Situations

Refunds will not be granted if:

• You change your mind after purchase.
• You ordered the wrong size/color (please check the sizing and product details carefully before ordering).
• You request a refund outside the 7-day window.

💰 How Refunds Are Processed

• Refunds will be issued back to your original payment method.
• Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear.

📩 Need Help?

If you have any questions, please reach out to us at support@krenci.com. We’re here to help!